Hey shredders! At Skateboard World Shop, we want you to be stoked about your gear. If something’s not right, we’ve got your back with this no-bullshit return policy.

The Basics

You’ve got 15 days from when your package arrives to initiate a return or exchange. All items must be:

  • Unused and in original condition
  • In original packaging with tags attached
  • Accompanied by proof of purchase

Non-Returnable Items:

For safety and hygiene reasons, we can’t accept returns on:

  • Bearings & Bushings (once installed)
  • Boxers (for obvious reasons)
  • Custom completes (built-to-order setups)

How to Return Your Gear

Step 1: Hit Us Up

Email our crew at [email protected] with:

  • Your order number
  • What you’re returning and why
  • Whether you want a refund or exchange
Return Request Template: Subject: Return Request – Order #[Your Order Number] Hey Skateboard World Shop, I need to return/exchange part of my order: Order Number: [Insert] Item(s): [Product Name, Size, Color] Reason: [Wrong size, defective, etc.] I’d prefer: [Refund / Exchange for [Product Name]] Let me know next steps! – [Your Name]

Step 2: Pack It Up

Once we approve your request:

  1. Repackage items securely in original packaging
  2. Include your order confirmation or packing slip
  3. Don’t write on or tape directly to product boxes

Step 3: Ship It Back

Send your return to:

Skateboard World Shop Returns
2870 Ryder Avenue
Seattle, US 98109

Note: Return shipping costs are on you unless the item was defective or we messed up.

Refund Details

Once we receive and inspect your return:

  • Timing: Refunds process within 3-5 business days
  • Method: Funds return to your original payment method (Visa, Mastercard, JCB, PayPal)
  • Shipping: Original shipping costs aren’t refundable

For exchanges, we’ll ship your new item as soon as we process the return (standard shipping applies).

Damaged or Wrong Items?

If your gear arrives messed up or incorrect, email us immediately at [email protected] with photos of the issue. We’ll cover return shipping and get you sorted ASAP.

International Returns

For skaters outside the US:

  • Mark the package as “RETURNED GOODS” to avoid customs fees
  • We can’t refund any original customs/duties you paid
  • Return shipping costs may be higher – check with your carrier

Still got questions? Our crew’s always happy to help at [email protected].

Keep shredding,
The Skateboard World Shop Team