Shipping Policy

We know you’re stoked to get your gear, so we ship fast and worldwide (except some remote areas in Asia). Here’s how we roll:

Order Processing

All orders ship within 1-2 business days after payment clears (weekends and holidays don’t count).

Shipping Options

1. Standard Shipping – $12.95
• Carrier: DHL or FedEx
• Delivery time: 10-15 business days after shipping

2. Free Shipping
• Available on orders over $50
• Carrier: EMS
• Delivery time: 15-25 business days after shipping

Note: International orders may be subject to customs fees – that’s on you, not us.

Tracking Your Order

Once your gear ships, we’ll email you a tracking number so you can stalk your package like a pro.

Returns & Exchanges

Not completely stoked with your purchase? No worries – we’ve got your back.

The Basics

  • You’ve got 15 days from delivery date to initiate a return
  • Items must be unused with original tags and packaging
  • Proof of purchase required (your order confirmation works)

Non-Returnable Items

For safety and hygiene reasons, we can’t accept returns on:

  • Bearings & Bushings (once installed)
  • Boxers (for obvious reasons)
  • Custom completes (built-to-order setups)

How to Return Your Gear

Step 1: Hit Us Up

Email our crew at [email protected] with:

  • Your order number
  • What you’re returning and why
  • Whether you want a refund or exchange

Return Request Template:

Subject: Return Request – Order #[Your Order Number]

Hey Skateboard World Shop,
I need to return/exchange part of my order:
Order Number: [Insert]
Item(s): [Product Name, Size, Color]
Reason: [Wrong size, defective, etc.]
I’d prefer: [Refund / Exchange for [Product Name]]
Let me know next steps!
– [Your Name]

Step 2: Pack It Up

Once we approve your request:

  • Repackage items securely in original packaging
  • Include your order confirmation or packing slip
  • Don’t write on or tape directly to product boxes

Step 3: Ship It Back

Send your return to:

Skateboard World Shop Returns
2870 Ryder Avenue
Seattle, US 98109

Note: Return shipping costs are on you unless the item was defective or we messed up.

Refund Details

Once we receive and inspect your return:

  • Timing: Refunds process within 3-5 business days
  • Method: Funds return to your original payment method (Visa, Mastercard, JCB, PayPal)
  • Shipping: Original shipping costs aren’t refundable

For exchanges, we’ll ship your new item as soon as we process the return (standard shipping applies).

Damaged or Wrong Items?

If your gear arrives messed up or incorrect, email us immediately at [email protected] with photos of the issue. We’ll cover return shipping and get you sorted ASAP.

International Returns

For skaters outside the US:

  • Mark the package as “RETURNED GOODS” to avoid customs fees
  • We can’t refund any original customs/duties you paid
  • Return shipping costs may be higher – check with your carrier

Still got questions? Our crew’s always happy to help at [email protected].

Keep shredding,
The Skateboard World Shop Team